RETURN POLICY
RETURNS
At our website your complete satisfaction is our top priority. We offer the return instruction. Before you want to return goods, please contact us via email to discuss the problem you are concerned about first. If you want to return your order, please notify us by email or live chat firstly, stating the reason and the order number within 7 days of receipt. And ask the customer service staff for the return address. Please do not return the goods without permission. We may not receive your return goods, then we will not refund. Your feedback is very important to us. Any items must be sent back complete with the original package. All packages should be sent via a trackable method. We are not responsible for packages lost in transit. Please pay attention to that the original shipping charges are non-refundable. So please contact us with all your questions and concerns before placing your order.
Return & exchange policy
The goal at GluelessLace is creating high-quality wigs. We understand that sometimes a wig may not be suitable for a customer, or a mistake is made while ordering, which is why we provide a comprehensive and fair exchange and return policy.If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
Below are the details:
We are more than happy to accommodate exchanges and returns of lace wigs that have not been cut, tampered or altered. Since wigs are a hygienic hair product. We take matters of hygiene and public safety seriously, due to this we do not allow used items to be returned for the safety of all of our clients.
- Please ensure the first contact within 14 working days once received.
(Once beyond 14 working days, we won't offer free exchange or free return service)
(Please keep a good contact during this period) - All wigs except for cap construction and cap size can be freely exchanged
(In the event the customer made an error in choosing cap construction or cap size,
we may charge a $30 restocking and handling fee.) - Custom wigs will be charged for the marking of this merchandise if they want to return this wig , please contact customer service for more details.
- We only provide one -time complimentary exchange service, a $30 restocking and handling fee will be charged for the second exchange.
- Clearance wigs are not eligible for return or exchange.
Return & exchange process
Step 1
Please contact our GluelessLace service representatives within 14 days of receipt of your wig via email.
Email:servicewigs@hotmail.com
Please indicate the reason or reasons you want to exchange or return your wig, please attach any applicable pictures.
Step 2
Our customer service representatives will process your return/exchange request within 1-2 business days. (except for holidays and vacations) After the return/exchange request has been authorized, our customer service will send you a Return &Exchange address to send your unit to.
Step 3
Please ship wig back to the address we provide you, please include the order number. You're also responsible for the return shipping charge, which is about $8-$12 for U.S. customers.
*We DO NOT accept the return packages without our Return Authorization.
*We DO NOT accept the return packages by freight collect.
For customers outside of the US, we suggest you ship your package by postal express, which will be a little cheaper than FedEx, Ups, DHL and etc.
Please do email us the tracking number to servicewigs@hotmail.com after you have shipped your package.